2a+Communication

toc =2a Effective Communication=

**Competency Definitions**

 * Leadership Definition: Leadership fosters effective communication in all internal and external interactions, to establish and maintain cooperative relationships.
 * Your adapted definition here

**Best Databases**
([|Andrews University Library Databases Start Page]: //Always start here so you have full access to the articles.//)
 * [|Sage] Link for Andrews students
 * [|Proquest] Link for Andrews students
 * ERIC

**General Communication References**

 * Axelrod, R. (1985). //The evolution of cooperation//. New York, NY: Basic Books.
 * Baber, J. R. (1996). //Re-visioning corporate communication: A case study of videoconferencing implementation.// Retrieved from ProQuest Digital Dissertations. (AAT 9700122)
 * Baker, G. A. (2000). //Understanding the role of information technology in supporting geographically dispersed teams: An experimental study.// Retrieved from ProQuest Digital Dissertations. (AAT 9994205)
 * Bekkering, T. J. E. (2004). //Visual angle in videoconferencing: The issue of trust.// Retrieved from ProQuest Digital Dissertations. (AAT 3120803)
 * Benkler, Y. (2006). //The wealth of networks: How social production transforms markets and freedom//. New Haven, CT: Yale University Press.
 * Burt, R. S. (2003). //Social origins of good ideas//. Retrieved from []
 * Coase, R. (1937). The nature of the firm. //Economica, 4//(16), 386-405.
 * Coase, R. (1960). The problem of social cost. //Journal of Law and Economics//(3), 1-44.
 * Covey, S. M. R. (2006). //The speed of trust//. New York, NY: Free Press.
 * Dustdar, S., & Hofstede, G. J. (1999). Videoconferencing across cultures - a conceptual framework for floor control issues. //Journal of Information Technology, 14//(2), 161-169. doi:10.1080/026839699344656
 * Elliott, J. (2003). //Confidence as a vital influence in the adoption of videoconferencing technologies.// Paper presented at the Society for Information Technology and Teacher Education International Conference 2003, Albuquerque, New Mexico, USA.
 * Ferran-Urdaneta, C. (2000). //The effects of videoconferencing on persuasion.// Retrieved from ProQuest Digital Dissertation. (AAT 9983626)
 * Gladwell, M. (2002). //The tipping point: How little things can make a big difference//. New York, NY: Back Bay Books.
 * Goleman, D. (1995). //Emotional intelligence: why it can matter more than IQ//. New York, NY: Bantam Books.
 * Kegan, R., & Lahey, L. L. (2001). //How the way we talk can change the way we work//. San Francisco, CA: Jossey-Bass.
 * Laird, T. F., & Cruce, T. M. (2009). Individual and environmental effects of part-time enrollment status on student-faculty interaction and self-reported gains. //Journal of Higher Education//, //80//( 3), 290-315.
 * Marsh, F. K. (2010). High performance team: building a business program with part- and full-time faculty. //ournal of Education for Business//, //85//(4), 187-194.
 * McNelley, S. H. (2001). //The significance of eye contact while desktop videoconferencing.// Retrieved from ProQuest Digital Dissertation. (AAT 9999473)
 * Paquet, S. (2002). //Making group-forming ridiculously easy//. Retrieved from []
 * Rodwell, J. J., Kienzle, R., & Shadur, M. A. (1999). The relationship among work-related perceptions, employee attitudes, and employee performance: the integral role of communications. //Human Resource Management//, //37//(3-4).
 * Sewell, G. (2004). Exploring the Moral Consequences of Management Communication Theory and Practice. //Management Communication Quarterly, 18//(1), 97-114.
 * Shirky, C. (2008). //Here comes everybody: The power of organizing without organizations//. New York, NY: The Penguin Press.
 * Stone, D., Patton, B., & Heen, S. (1999). //Difficult conversations: How to discuss what matters most//. New York, NY: Penguin Books.
 * Wegge, J. (2006). Communication via videoconference: Emotional and cognitive consequences of affective personality dispositions, seeing one's own picture, and disturbing events. //Human-Computer Interaction, 21//(3), 273 - 318. doi:10.1207/s15327051hci2103_1

**Culture and Communication References**
Recommended by Leadership Faculty
 * Adler, N. J. (2002). //From Boston to Beijing: Managing with a world view//. Cincinnati, OH: South-Western.
 * Arnove, R. F., & Torres, C. A. (2007). //Comparative education : the dialectic of the global and the local// (3rd ed.). Lanham, MD: Rowman & Littlefield.
 * Baron, J. N., Hannan, M. T., & Burton, M. D. (1999). Building the iron cage: Determinants of managerial intensity in the early years of organizations. //American Sociological Review, 64//(4), 527-547.
 * Beamer, L., & Varner, I. I. (2008). //Intercultural communication in the global workplace// (4th ed.). Boston: McGraw-Hill Irwin.
 * Beyer, P. (1994). //Religion and globalization//. Thousand Oaks, CA: Sage Publications.
 * Blass, F. R., Brouer, R. L., Perrewé, P. L., & Ferris, G. R. (2007). Politics understanding and networking ability as a function of mentoring: The roles of gender and race. //Journal of Leadership & Organizational Studies, 14//(2), 93-105.
 * Brint, S. G. (2006). //Schools and societies// (2nd ed.). Stanford, CA: Stanford University Press.
 * Brislin, R. W., Bochner, S., Lonner, W. J., & East-West Culture Learning Institute. (1975). //Cross-cultural perspectives on learning//. Beverly Hills, CA: Sage Publications.
 * Capra, F. (1996). //The web of life: A new scientific understanding of living systems// (1st Anchor Books ed.). New York: Anchor Books.
 * Carter, C. A. (2006). //Rethinking Christ and culture: A post-Christendom perspective//. Grand Rapids, MI: Brazos Press.
 * Chhokar, J. S., Brodbeck, F. C., House, R. J., & Global Leadership and Organizational Behavior Effectiveness Research Program. (2007). //Culture and leadership across the world: The GLOBE book of in-depth studies of 25 societies//. Mahwah, NJ: Lawrence Erlbaum Associates.
 * Collins, J. C. (2001). //Good to great: Why some companies make the leap--and others don't//. New York: Harper Business.
 * De Graaf, J., Wann, D., & Naylor, T. H. (2002). //Affluenza: The all consuming epidemic//. San Francisco: Berrett-Koehler Publishers.
 * Deresky, H. (2008). //International management: Managing across borders and cultures// (6th ed.). Upper Saddle River, NJ: Pearson Prentice Hall.
 * Derr, C. B., Roussillon, S., & Bournois, F. (2002). //Cross-cultural approaches to leadership development//. Westport, Conn.: Quorum Books.
 * Dodd, C. H. (1998). //Dynamics of intercultural communication// (5th ed.). Boston: McGraw-Hill.
 * Donalson, T., & Dunfee, T. (1999). When ethics travel: The promise and peril of global business ethics. //California// //Management Review, 41//(4), 45-63.
 * Elmer, D. (2002). //Cross cultural connections: Stepping out and fitting in around the world//. Downers Grove, IL: InterVarsity Press.
 * Fraser, S. (1995). //The bell curve wars: Race, intelligence, and the future of America//. New York: Basic Books.
 * Fried, C. (1970). //An anatomy of values: problems of personal and social choice//. Cambridge: Harvard University Press.
 * Friedman, T. L. (2000). //The Lexus and the olive tree// (Rev. ed.). New York: Farrar Straus Giroux.
 * Fukuyama, F. (2003). //Our posthuman future: Consequences of the biotechnological revolution// (1st ed.). New York: Picador USA.
 * Fullan, M. (2001). //Leading in a culture of change//. San Francisco: Jossey-Bass.
 * Gannon, M. J. (2004). //Understanding global cultures: Metaphorical journeys through 28 nations, clusters of nations, and continents// (3rd ed.). Thousand Oaks, CA: Sage Publications.
 * Geertz, C. (1973). //The interpretation of cultures: Selected essays//. New York: Basic Books.
 * Gray, F. d. P. (1990). //Soviet women: Walking the tightrope// (1st ed.). New York: Doubleday.
 * Greene, R., & Elffers, J. (2000). //The 48 laws of power//. New York: Penguin Books.
 * Hall, B. J. (2005). //Among cultures: The challenge of communication// (2nd ed.). Belmont, CA: Thomson Wadsworth.
 * Hall, E. T. (1989). //Beyond culture// (Anchor Books ed.). New York: Anchor Books.
 * Hall, E. T. (1990). //The hidden dimension//. New York: Anchor Books.
 * Hall, E. T. (1990). //The silent language//. New York: Anchor Books.
 * Hofstede, G. H. (2001). //Culture's consequences: Comparing values, behaviors, institutions, and organizations across nations// (2nd ed.). Thousand Oaks, CA: Sage Publications.
 * Hofstede, G. H., & Hofstede, G. J. (2005). //Cultures and organizations: Software of the mind// (Rev. and expanded 2nd ed.). New York: McGraw-Hill.
 * House, R. J., & Global Leadership and Organizational Behavior Effectiveness Research Program. (2004). //Culture, leadership, and organizations: The GLOBE study of 62 societies//. Thousand Oaks, CA: Sage Publications.
 * Hoy, W., Tarter, C., & Bliss, J. (1990). Organizational climate, school health, and effectiveness: A comparative analysis. //Educational Administration Quarterly, 26//(3), 260-279.
 * Huntington, S. P. (1996). //The clash of civilizations and the remaking of world order//. New York: Simon & Schuster.
 * Huntington, S. P. (2004). //Who are we?: The challenges to America's national identity//. New York: Simon & Schuster.
 * Hutchens, D. (1999). //Shadows of the Neanderthal: Illuminating the beliefs that limit our organizations//. Waltham, MA: Pegasus Communications.
 * Jandt, F. E. (2004). //Intercultural communication: An introduction// (4th ed.). Thousand Oaks, CA: Sage Publications.
 * Jandt, F. E. (2007). //An introduction to intercultural communication: Identities in a global community// (5th ed.). Thousand Oaks, CA: Sage Publications.
 * Jarvis, P. (2001). //The age of learning: Education and the knowledge society//. London: Kogan Page.
 * Johnson, S. (1998). //Who moved my cheese?: An amazing way to deal with change in your work and in your life//. New York: Putnam.
 * June, L. N. (1991). //The Black family: Past, present & future : Perspectives of sixteen Black Christian leaders//. Grand Rapids, MI: Zondervan Publishing House.
 * Kardos, S., Moore, S., Peske, H., Kauffman, D., & Liu, E. (2001). Counting on colleagues: New teachers encounter the professional cultures of their schools. //Educational Administration Quarterly, 37//(2), 250-290.
 * Kezar, A., & Eckel, P. (2002). The effect of institutional culture on change strategies in higher education: Universal principles or culturally responsive concepts? //The Journal of Higher Education, 73//(4), 435-460.
 * Kim, Y. Y. (2001). //Becoming intercultural: An integrative theory of communication and cross-cultural adaptation//. Thousand Oaks, CA: Sage Publications.
 * Klopf, D. W., & McCroskey, J. C. (2007). //Intercultural communication encounters// (1st ed.). Boston: Pearson/Allyn and Bacon.
 * Kolodny, A. (2000). //Failing the future: A dean looks at higher education in the twenty-first century//. Durham, NC: Duke University Press.
 * Kotter, J. P., & Cohen, D. S. (2002). //The heart of change: Real-life stories of how people change their organizations//. Boston: Harvard Business School Press.
 * Kouzes, J. M., & Posner, B. Z. (2002). //The leadership challenge// (3rd ed.). San Francisco: Jossey-Bass.
 * Lane, P. (2002). //A beginner's guide to crossing cultures: Making friends in a multicultural world//. Downers Grove, IL: InterVarsity Press.
 * Larson, R., Larson, D. & Gillespie, V. B. . (1992). //Project affirmation: Teaching values//. Riverside, CA: La Sierra University Press.
 * Lessig, L. (2002). //The future of ideas: The fate of the commons in a connected world// (1st Vintage Books ed.). New York: Vintage Books.
 * Lewis, R. D. (1996). //When cultures collide: Managing successfully across cultures//. London: Nicholas Brealey Publishing.
 * Lingenfelter, J., & Lingenfelter, S. G. (2003). //Teaching cross-culturally: An incarnation model for learning and teaching//. Grand Rapids, MI: Baker Academic.
 * Lingenfelter, S. G., & Mayers, M. K. (2003). //Ministering cross-culturally: An incarnational model for personal relationships// (2nd ed.). Grand Rapids, MI: Baker Academic.
 * Lucas, C. J. (1998). //Crisis in the academy: Rethinking American higher education in America// (1st St. Martin's Griffin ed.). New York: St. Martin's Press/Griffin.
 * Lustig, M. W., & Koester, J. (2006). //Intercultural competence: Interpersonal communication across cultures// (5th ed.). Boston: Pearson/A and B.
 * Marquardt, M. J., & Berger, N. O. (2000). //Global leaders for the twenty first century//. Albany, NY: State University of New York Press.
 * Martin, J. N., & Nakayama, T. K. (2007). //Intercultural communication in contexts// (4th ed.). Boston: McGraw-Hill.
 * McCall, M. W., & Hollenbeck, G. P. (2002). //Developing global executives: The lessons of international experience//. Boston: Harvard Business School Press.
 * McRae, H. (1995). //The world in 2020: Power, culture, and prosperity//. Boston: Harvard Business School Press.
 * Morris, D. (1994). //Bodytalk: A world guide to gestures//. London: Cape.
 * Morrison, T., Conaway, W. A., & Borden, G. A. (1994). //Kiss, bow, or shake hands: How to do business in sixty countries//. Holbrook, MA: Adams Media.
 * Naisbitt, J., Philips, D., & Naisbitt, N. (1999). //High tech, high touch: Technology and our search for meaning//. London: Nicholas Brealey.
 * Neuliep, J. W. (2009). //Intercultural communication: A contextual approach// (4th ed.). Thousand Oaks, CA: Sage Publications.
 * Niebuhr, H. R. (2001). //Christ and culture//. San Francisco: Harper.
 * Nisbett, R. E. (2003). //The geography of thought: How Asians and Westerners think differently-- and why//. New York: Free Press.
 * O'Connor, C., Lewis, A., & Mueller, J. (2007). Researching "Black" educational experiences and outcomes: Theoretical and methodological considerations. //Educational Researcher, 36//(9), 541-552.
 * Patterson, M., Warr, P., & West, M. (2004). Organizational climate and company productivity: The role of employee affect and employee level. //Journal of Occupational and Organizational Psychology, 77//(2), 193-216.
 * Peck, M. S. (1987). //The different drum: Community-making and peace//. New York: Simon and Schuster.
 * Power, F. C., & Lapsley, D. K. (1992). //The Challenge of pluralism: Education, politics, and values//. Notre Dame, IN: University of Notre Dame Press.
 * Rifkin, J. (2000). //The age of access: The new culture of hypercapitalism, where all of life is a paid-for experience//. New York: J.P. Tarcher/Putnam.
 * Roberson, Q. M., & Park, H. J. (2007). Examining the link between diversity and firm performance: The effects of diversity reputation and leader racial diversity. //Group & Organization Management, 32//(5), 548-568.
 * Rosenblatt, Z., & Peled, D. (2002). School ethical climate and parental involvement. //Journal of Educational Administration, 40//(2), 349-367.
 * Rutz, J. H. (1993). //The open church: How to bring back the exciting life of the first century church// (2nd ed.). Beaumont, TX: SeedSowers.
 * Samovar, L. A., Porter, R. E., & McDaniel, E. R. (2007). //Communication between cultures// (6th ed.). Belmont, CA: Thompson/Wadsworth.
 * Scarborough, J. (1998). //The origins of cultural differences and their impact on management//. Westport, CN: Quorum Books.
 * Schein, E. H. (2004). //Organizational culture and leadership// (3rd ed.). San Francisco: Jossey-Bass.
 * Senge, P. M. (1999). //The dance of change: The challenges of sustaining momentum in learning organizations//. New York: Currency/Doubleday.
 * Senge, P. M. (2006). //The fifth discipline: The art and practice of the learning organization// (Rev. and updated. ed.). New York: Doubleday/Currency.
 * Sergiovanni, T. (1994). Organizations or communities? Changing the metaphor changes the theory. //Educational Administration Quarterly, 30//(2), 214-226.
 * Shenk, D. (1998). //Data smog: Surviving the information glut// (Rev. and updated ; 1st HarperCollins pbk. ed.). New York: HarperEdge.
 * Smith, P. A., Hoy, W. K., & Sweetland, S. R. (2001). Organizational health of high schools and dimensions of faculty trust. //Journal of School Leadership, 11//(2), 135-151.
 * Somech, A., & Drach-Zahavy, A. (2004). Exploring organizational citizenship behaviour from an organizational perspective: The relationship between organizational learning and organizational citizenship behaviour. //Journal of Occupational and Organizational Psychology, 77//(3), 281-298.
 * Spears, L. C. (1995). //Reflections on leadership: How Robert K. Greenleaf's theory of servant-leadership influenced today's top management thinkers//. New York: John Wiley & Sons, Inc.
 * Spears, L. C. (1998). //Insights on leadership: Service, stewardship, spirit, and servant-leadership//. New York: John Wiley & Sons, Inc.
 * Spears, L. C., & Lawrence, M. (2002). //Focus on leadership: Servant-leadership for the 21st century//. New York: Chichester.
 * Stacey, J. (1996). //In the name of the family: Rethinking family values in the postmodern age//. Boston: Beacon Press.
 * Stevens, P. A. (2007). Researching race/ethnicity and educational inequality in english secondary schools: A critical review of the research literature between 1980 and 2005. //Review of Educational Research, 77//(2), 147-185.
 * Stewart, E. C., & Bennett, M. (1991). //American cultural patterns: A cross-cultural perspective// (Rev. ed.). Yarmouth, ME: Intercultural Press.
 * Stinson, D. W. (2006). African American male adolescents, schooling (and mathematics): Deficiency, rejection, and achievement. //Review of Educational Research, 76//(4), 477-506.
 * Storti, C. (1990). //The art of crossing cultures//. Yarmouth, ME: Intercultural Press.
 * Strauss, W., & Howe, N. (1991). //Generations: The history of America's future, 1584 to 2069//. New York: Morrow & Company.
 * Tarnas, R. (1991). //The passion of the Western mind: Understanding the ideas that have shaped our world view// (1st ed.). New York: Harmony Books.
 * Thomas, D. C. (2002). //Essentials of international management: A cross-cultural perspective//. Thousand Oaks, CA: Sage Publications.
 * Thomas, D. C., & Inkson, K. (2004). //Cultural intelligence: People skills for global business//. San Francisco: Berrett-Koehler.
 * Toffler, A. (1980). //The third wave//. New York: Morrow & Company.
 * Trompenaars, A. (1998). //Riding the waves of culture: Understanding diversity in global business//. New York: McGraw-Hill.
 * Tschannen-Moran, M., & Hoy, W. (1998). Trust in schools: A conceptual and empirical analysis. //Journal of Educational Administration, 36//(4), 334-352.
 * Vijver, F. J. R. v. d., & Leung, K. (1997). //Methods and data analysis for cross-cultural research//. Thousand Oaks, CA: Sage Publications.
 * Weick, K., & Sutcliffe, K. (2003). Hospitals as cultures of entrapment: A re-analysis of the Bristol Royal Infirmary. //California// //Management Review, 45//(2), 73-84.
 * Whitehead, F. (1994). //Culture wars: Opposing viewpoints//. San Diego, CA: Greenhaven Press.
 * Wilkinson, R. (1992). //American social character: Modern interpretations: From the '40s to the present//. New York: IconEditions.
 * Wilson, J. (1960). //Language & the pursuit of truth//. Cambridge, MA: University Press.
 * Wilson, M., DeJoy, D., Vandenberg, R., Richardson, H., & McGrath, A. (2004). Work characteristics and employee health and well-being: Test of a model of healthy work organization. //Journal of Occupational and Organizational Psychology, 77//, 565-588.

**Sample Artifacts**
ii. [|AVLN] iii. [|PMChurch.org] and [|PMChurch.tv] and [|2004 NAD eChurch Award] iv. [|SouthwestNet Distance Learning] || A. Web communication || Janine Lim janine@janinelim.com [|Full portfolio online here]. || One of the ways I communicate is via websites. The artifacts in this section are just a few of the websites that I have created. i. I co-founded TWICE in 2001 and have done the website since then. It supports the goals of the organization. ii. In [|AVLN], I have used my communication skills extensively. I've been the email voice of AVLN for several years, sending out announcements about events, resources, and online classes. In addition, as the webmaster, I've been through at least three reorganization and redesigns of the website as it has grown in meeting the needs of AVLN's members. In 2007, I handed the responsibility of the website to another AVLN board member. iii. I've been involved in maintaining the [|Pioneer Memorial Church] website since it's inception in 1998. The website and web team has grown and continues to be a blessing to both the local church family and web and TV viewers around the world. The latest design revision I did was in 2004 when it won the North American Division eChurch Award, which is expert and external evaluation. The most recent design revision was a team effort of the media ministry team. iv. This is the website for my distance learning program at Berrien RESA, my workplace. || The websites I've created fit with the communication competency because they show how I am able to communicate online. || a. [|ASK Training] b. Projects Presentation for [|Utica Community Schools] c. [|Nebraska Video Interviews] d. [|VC Alberta] || D. Presentations in person and via videonconference || Janine Lim janine@janinelim.com [|Full portfolio online here]. || i. These are a few clips of my presentations via videoconference. a. This presentation is a sample of my training to my local educators. b. This presentation is a sample of my presentations to schools in Michigan. c. This set of video clips were recorded in a studio at ESU 10 after presenting a keynote session. d. This recorded presentation is of an invited keynote presentation for the Broadband Institute in Canmore, Alberta || These artifacts show my ability to present and communicate with large audiences in person and via videoconference ||
 * **Document** || **Title** || **Author** || **Description** || **Connection to Competency** ||
 * (click File to attach a file) || (write the title here) || (write the author's name and link to email (if desired) here) || (write a description of the file) || (describe how this file addresses this competency) ||
 * i. [|TWICE]
 * i. Video clips of presentations
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**Sample Reflection Papers**
janine@janinelim.com [|Full portfolio online here]. ||
 * **Document** || **Title** || **Author** ||
 * (click File to attach a file) || (write the title and add any other relevant info) || (write the author's name and link to email - if desired) ||
 * [|2a reflection paper] || In this [|reflection paper], I consider communication research and theory in two main areas: social networking and videoconferencing. My ideas and dreams for future learning are also included. || Janine Lim
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